2963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Product

There is an enhancement idea for the SAP S/4HANA Cloud product that can be shared with product management and/or other customers.

SAP S/4HANA Cloud

Continuous Influence is a great program for customers and partners to share feedback / ideas that help enhance SAP solutions in production. It enables customers to submit ideas and to vote on them.

This program is related to Products and Solutions. Ideas are reviewed by SAP Product Management. Votes help to prioritize ideas along with other important selection criteria such as:

• DESIRABILITY: How many customers voted for this? How many customers will benefit from it?
• VIABILITY: Is this Improvement Request globally relevant? Is this in alignment with SAP’s strategy for the product?
• FEASIBILITY: Is the development effort realistic?  Is this request achievable within the product’s architecture?

All ideas are welcome and valuable. However, the volume of ideas will usually be much higher than the scope of what SAP can accomplish on the product development roadmap.

How this works:

• Get started by opening the SAP Customer Influence site
• Log on with the S-user and accept the terms of use
• Navigate to the S/4HANA Cloud Continuous Influence Sessions. It is recommended to bookmark this link on favorite bar
• Search if the idea has already been submitted by another customer and if not, then log the idea
• Vote for Ideas that are supported and planned for implementation within the organization. Notifications will be sent about updates on voted ideas
• Submit Idea: If an idea that matches the requirement cannot be found, the 'Submit Improvement' button should be used to create a new idea and the relevant template should be filled out
• Wait for Review: Once an idea is submitted, it becomes visible to other customers and can be voted on. Ideas that reach the voting threshold (minimum number of votes) will be reviewed
• Voting threshold: Each product session may have different thresholds. This information can be found on the session landing page of each product
• Ideas that have little to no votes from the community are automatically closed to help ease of navigation & visibility for the community
• Review Result Communication: Each quarter, a blog is posted with the information on the accepted and delivered ideas
• My Requests / Votes / Comments: All submitted ideas, votes, and comments can be found here

Landing Page of SAP S/4HANA Cloud:

Help material on using the Customer Influence site:

Information on how to submit and manage improvement requests can be found on the Customer Influence homepage.

Here are some videos explaining how to do it:

1. How to get started and navigate on the Customer Influence Site 
2. How to set up your areas of interest, receive notifications or follow a project
3. How to submit an improvement request
4. How to vote, comment, or follow an improvement request

The SAP Improvement Finder tool can be utilized to easily search for delivered ideas. See User Manual for further details.

Note: For go-live critical feature request, it is recommended to contact Product Expert (PE), e-CSP or CSP to get support.

SAP S/4HANA Cloud, new feature, feature request, product limitation, missing functionality , KBA , XX-SER , Service Messages , How To