3085542 - Down payment request must be cleared completely When Paying Down Payment Request with Lower Payment Amount

You want to clear a downpayment request with a lower amount than defined in the request. But an error message appears:  "Down payment request must be cleared completely".

 SAP Business ByDesign

1. In the Receivables workcenter go to the Customer Accounts view. 
2. Find customer XYZ and press View (XYZ represents the customer ID). 
3. In the Customer Account Monitor - Trade Receivable tab find down payment request ABC over an amount of 500,00 LC (ABC represents the down payment request ID, LC represents the Local Currency). 
4. Find or create an open payment with a lower amount, for example 400,00 LC. 
5. In the payment/ clearing, adjust the applied net amount to 400,00 LC. 

The error message "Down payment request must be cleared completely" appears.

A down payment request is an agreement between the buyer and seller before a product/service is being delivered. It therefore is not possible to change the down payment request amount.

Either cancel the down payment request and re-create it with the lower amount.

Or apply a cash discount. However, the cash discount will be posted to a cash discounts specific G/L account and is tax relevant.

down payment request, lower payment, Down payment request must be cleared completely , KBA , SRD-FIN-MOP , Payment Management , Problem