1154329 - Service Agent Cannot Create Leave Requests in Self Services

The link 'New Leave Request' does not exist in the view 'Self-Services' so that the service agent cannot create a leave request by employee self-service.

1. Go to the work center 'Home'.
2. Select the view 'Self Services' and the option 'Self Services Overview'.
3. The link 'New Leave Request' does not exist.

The reason that the user does not have the option of creating leave request is because he/she is a service agent (external employee).

The system is working as designed.

If a user is external employee (service agent), it is not possible for him/her to create leave request by self service.

If the user is internal employee but still he/she is not able to view the link 'New Leave Request' in Self Services, you can refer to the case document 1234548 - The Link 'New Leave Request' Not Available in the Employee Self-Services for resolution.

KBA , SRD-FIN-CLM , Cash and Liquity Managment , Product Enhancement