SAP Knowledge Base Article - Preview

1182291 - Error: "Account Information Not Recognized: Active Directory Authentication failed to log you on"" when logging in to InfoView

Symptom

While configuring the Java Active Directory, users cannot log into InfoView, and the following error message appears:

"Account Information Not Recognized: Active DirectoryAuthentication failed to log you on. Please contact your systemadministrator to make sure you are a member of a valid mapped groupand try again".

In the Apache Tomcat server stdout logs, the following dataappears:

"principal is user@domain.com
[Krb5LoginModule] authentication failed
Clock skew too great (37)".


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Product

SAP BusinessObjects Business Intelligence platform R2 ; SAP BusinessObjects Enterprise XI

Keywords

AD Java AD Authentication failed Account Information NotRecognized: Active Directory Authentication failed to log you on.Please contact your system administrator to make sure you are amember of a valid mapped group and try again , 1529544 , KBA , BI-BIP , Business intelligence platform , Bug Filed

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