SAP Knowledge Base Article - Public

1183868 - How to modify the Start Page in Crystal Reports?

Symptom

  • How to modify the Start Page?
  • How to change the information displayed in the Start Page of Crystal Reports or Crystal Reports for Enterprise?

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
           
  • Crystal Reports for Enterprise 4.1
  • Crystal Reports for Enterprise 4.2
  • Crystal Reports for Enterprise 4.3

Cause

  • For Crystal Reports, there are two files for the Start Page:
         
    • start.html
      • This file is loaded when an internet connection is present and downloads online content "Highlights", "Key Resources" and "eLearning"
          
    • offline.html
      • This file is loaded when an internet connection is NOT present and displays message "INTERNET CONNECTION NOT DETECTED"
         
          
  • For Crystal Reports for Enterprise, the Start Page file name is: startpage_<language>.html

Resolution

  • IMPORTANT NOTE: Customization of the Start Page is not supported by SAP Product Support, but you can modify the content of the Start Page by following the steps below:
       
           
    • For Crystal Reports:
          
      1. Close Crystal Reports.
            
      2. Navigate to the folder corresponding to your version of Crystal Reports:
              
        • Crystal Reports 2013 and 2016:
          C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\Start Page\en 
              
        • Crystal Reports 2020:
          C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\Start Page\en   
                            
      1. Backup the following files:
        • start.html
        • offlinestart.html
                  
      2. Edit the content of the file: start.html, using a Text Editor.
          
      3. Edit the content of the file: offlinestart.html, using a Text Editor.
             
      4. When starting Crystal Reports, the updated Start Page will display.                         
         
            
    • For Crystal Reports for Enterprise:
        
      1. Close Crystal Reports for Enterprise.
          
      2. Open the configuration folder which by default is located in:

          C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for Enterprise XI 4.0\configuration
            
      3. Place an html file named: startpage_<language>.html such as startpage_en.html in the configuration directory.
          
      4. When Crystal Reports for Enterprise is opened, the startpage_en.html page will be loaded as the Start Page.

Keywords

Start Page, CR, CR4E, CRE, CR for Enterprise , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , How To

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020