SAP Knowledge Base Article - Public

1185724 - List of Values prompting error: "Failed to start Java server"


When running a report that uses a parameter based on a List of Values (especially a Dynamic Parameter, or one created using the Business View Manager), the report fails to prompt for the parameter and displays the following error message:
Crystal Report Prompting failed with the following error message:
'List of Value failure: fail to get values. [Cause of error: startJavaServer Fail to start Java Server]',
Error Source: prompt.dll Error code: 0x8004380D


The Java installation may be corrupt.


Go to Sun's Java website ( and navigate to previous releases of the Java Platform, Standard Edition (Java SE, formerly known as J2SE).  (The relevant page was at when checked on 31 March 2008.)
Find the same version that currently exists on the client's computer, download, and re-install.  Then restart the computer and test.


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Crystal Reports 2008 V0 ; SAP Crystal Reports XI ; SAP Crystal Reports XI R2