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1189852 - Error: "Internal Server Error. The server encountered an internal error or misconfiguration and was unable to complete your request..." running reports in InfoView / BI Launchpad

Symptom

In Infoview or BI Launchpad, running reports intermittently causes one of the following error message:

"Internal Server Error. The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, admin@yourdomain.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Apache/2.0.46 (Win32) mod_jk/1.2.4 Server at cahqa223 Port 80"

«IDOCTYPE HTML PUBLIC "-//IETFI/DTD HTML 2.0//EN“> <html>head>
<title>500 Internal Server Error</title>
</head><body>
<h1>internal Server Errors/h1>
<p>The server encountered an internal error or misconfiguration and was unable to complete your request. </p>
<p>Please contact the server administrator at you@example.com to inform them of the time this error occurred, and the actions you performed just before this error.</p>
<p>More information about this error may be available in the server error log.</p>
</body></html>

  • Usually the error happens when the report has a bigger dataset 
  • Hitting the back button and retrying the action is usually successful.

Is there any setting in Apache/Tomcat that needs to be adjusted that can eliminate this error?


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2 / 4.3)

Product

SAP BusinessObjects Business Intelligence platform 6.5 ; SAP BusinessObjects Business Intelligence platform 6.5.3

Keywords

500 Internal Server Error, The server encountered an internal error or misconfiguration, unable to complete your request, tomcat, apache, refreshing webi report, BOE , KBA , BI-RA-WBI , Web Intelligence , Problem

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