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1201714 - Error: "HTTP Status 404 - /businessobejcts/enterprise115/desktoplaunch/" when attempting Vintela SSO from InfoView

Symptom

When attempting to use Vintela SSO from InfoView the following error message appears:
"HTTP Status 404 - /businessobejcts/enterprise115/desktoplaunch/".
If you disable Vintela the error do not appear. When re-enabling Vintela, the 404 error messages return.
Checking the Tomcat local host log reveals the following message:
"Configured service principal name 'HTTP/host.domain.com' could not be found caused by: com.dsct.security.kerberos.KerberosError. Client not found in kerberos database".


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Product

SAP BusinessObjects Business Intelligence platform R2 ; SAP BusinessObjects Enterprise XI

Keywords

404 infoview vintela SSO fail , 5611942 , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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