1202521 - "Service unavailable" when you try to access Infoview web page using IIS

• After you have installed BusinessObjects XI Release 2 or BusinessObjects 6.5 using Windows Server 2003 SP1, and you have checked everything to make sure that the service will be available this error shows up every time that you try to access the web page:   "Service unavailable"
• Additionally, the following warning event may be logged in the system event log:

"Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 1009
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description:
A process serving application pool ' Application_Pool_Name' terminated unexpectedly. The process id was '5288'. The process exit code was '0xffffffff'".

For more information, see Help and Support Center at <http://support.microsoft.com.>

• Additionally, the following error event may be logged in the application event log:

"Event Type: Message
Event Source: Active Server Pages
Event Category: None
Event ID: 5
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description:
Error: The Template Persistent Cache initialization failed for Application Pool ' Application_Pool_Name' because of the following error: Could not create a Disk Cache Sub-directory for the Application Pool. The data may have additional error codes."

N/A , 6143479 , KBA , BI-BIP , Business intelligence platform , How To