1203031 - Error: "Account Information Not Recognized: Active Directory Authentication failed to log you on" when attempting to log on to BI Launchpad

• Attempting to log on to Java InfoView or BI Launchpad using Active Directory (AD) authentication, the following error message appears:
  "Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again".
• Also may get error:
  FWM 00005
• When checking the stdout.log file, the following error message appears:
  Authentication failed. Cannot get kdc for realm [DOMAIN PLACEHOLDER]
  KrbException: Can not get kdc for realm [DOMAIN PLACEHOLDER]
  KrbException: Fail to create credential. (63) - No service creds
• When checking BI Launchpad Web Application logs, the following error appears:
  LoginContext failed. No valid credentials provided (Mechanism level: Fail to create credential. (63) - No service creds)
  GSSException: No valid credentials provided (Mechanism level: Fail to create credential. (63) - No service creds)
• Manual authentication using thick client using Central Configuration Manager (CCM) works as expected

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• SAP BusinessObjects Business Intelligence Platform 4.x
• SAP BusinessObjects Enterprise XI 3.1

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1

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