Symptom
When attempting to import a Microsoft Excel file to Crystal Xcelsius, the following error message appears:
"Excel is busy. Please close Excel".
When Task Manager is checked, Excel is not running.
Cause
This behavior
occurs for the following reasons:
- An Excel add-in function uses the Automatic library. This causes a conflict as Crystal Xcelsius communicates with Excel through the Automatic library.
-
An anti-virus application prevents communication between Crystal Xcelsius and Excel.
-
Crystal Xcelsius attempts to import a non-Excel spreadsheet file.
Resolution
-
Remove or Disable any Excel add-in
-
Disable the anti-virus software
-
Use a file saved in XLS format
Keywords
Crystal Xcelsius, Xcelsius, Excel, busy, error, Excel is busy, Please close Excel , 6864655 , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem
Product
SAP BusinessObjects Dashboards 4.5