SAP Knowledge Base Article - Public

1203491 - Error: "Excel is busy. Please close Excel" when importing file to Crystal Xcelsius


When attempting to import a Microsoft Excel file to Crystal Xcelsius, the following error message appears:

"Excel is busy. Please close Excel".

When Task Manager is checked, Excel is not running.


This behavior occurs for the following reasons:
  • An Excel add-in function uses the Automatic library. This causes a conflict as Crystal Xcelsius communicates with Excel through the Automatic library.
  • An anti-virus application prevents communication between Crystal Xcelsius and Excel.
  • Crystal Xcelsius attempts to import a non-Excel spreadsheet file. 


  1. Remove or Disable any Excel add-in
  2. Disable the anti-virus software
  3. Use a file saved in XLS format


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