SAP Knowledge Base Article - Public

1204847 - Login from Crystal Reports Designer to Enterprise fails with AD or LDAP authentication


After installing XIR2 SP3 on Crystal Reports client machine, getting the following error when trying to log to Enterprise or Save a report to Enterprise with AD or LDAP authentication:

"security plugin error: an error has occurred in the plugin, but the plugin is unable to return a detailed error message"

Reproducing the Issue

  1. Install CRW and update to SP2
  2. Validate WinAD logon works with BOE
  3. Install CRW SP3 patch
  4. Try to logon to BOE with WinAD


The issue has been identified and logged under Problem Report ID  ADAPT00917898.


Install Fix Pack 3.3


Copy the files C:\windows\system32\smerrlog.dll and C:\windows\system32\smcommonutil.dll form the BOE SP3 Server to the same location on the client.


crystal reports AD LDAP security plugin error login enterprise ADAPT00917898 , 7955890 , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


SAP Crystal Reports XI ; SAP Crystal Reports XI R2