SAP Knowledge Base Article - Preview

1206895 - Error: "Account Information Not Recognized: Unable to find servers in CMS..." when logging on to SAP InfoView


  • BusinessObjects Enterprise XI Release 2 Integration Kit for SAP installed.
  • BusinessObjects Performance Manager XI Release 2 is installed on the same system.
  • Attempt to log on to SAP InfoView.
  • The following error message appears: "Account Information Not Recognized: Unable to find servers in CMS...and cluster with kind cms and extra criteria null. All such servers could be down or disabled by the administrator."



SAP BusinessObjects Business Intelligence platform R2 ; SAP BusinessObjects Enterprise XI


SAP , 9488150 , KBA , BI-BIP , Business intelligence platform , Problem

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