SAP Knowledge Base Article - Public

1207165 - Error: "Installation is not complete. Application cannot run. Please re-install


When starting Crystal Xcelsius 4.5, the following error message appears:

"Installation is not complete. Application cannot run. Please re-install Crystal Xcelsius".


  • SAP BusinessObjects Dashboards 4.5


This error message occurs because there is either a problem with the installation or the user does not have appropriate rights to the application.


Resolve the error message with the following methods:

  • Run the application under an administrator account.
  • Reinstall the application.

To run the application under an administrator account

  1. Navigate to C:\Program Files\Business Objects\Crystal Xcelsius Designer 4.5.
  2. Right-click the Xcelsius.exe file.
  3. Choose Run As.
  4. Enter the local administrator account information.

To reinstall the application

  1. Uninstall Crystal Xcelsius from Add/Remove Programs.
  2. Download and install if installing from a download.
    If installing from a CD, copy the installation files to a directory on the local computer. Install from that location.


Use an administrator account to install Crystal Xcelsius 4.5.


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SAP BusinessObjects Dashboards 4.5