Symptom
- A back up of the database may be requested for Support purposes, this article addresses the following 2 questions:
1. What files does the customer send to SAP Support ?
2. How does the customer obtain those files? - As the PCM software user generally is not involved with the database maintenance and the Database Administrator (DBA) generally does not access the software, there can be some confusion over exactly which files SAP Support needs when asking a customer to provide a backup of their Oracle database for investigation.
- This article lists Product Support requirements.
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Environment
- SAP Profitability and Cost Management (SAP PCM) - All versions onwards including Support Packages
Product
SAP Profitability and Cost Management all versions
Keywords
EPM, EPO, EPM-PCM, SBOP PCM, Oracle Database Backup Back up Export *.dmp , KBA , EPM-PCM , Profitability and Cost Management, EPO, PP, AA, Metify , How To
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