SAP Knowledge Base Article - Preview

1211334 - Smart Viewer downloads to client but grey screen displays instead of report

Symptom

In Crystal Reports 7, users are running reports using an Active Server Pages (ASP) application and the Crystal Automation Server.

The Smart Viewer appears to download but a grey screen appears. No report appears. The report runs fine in Crystal Reports Designer. The report contained no subreports or Crystal Parameter Fields.


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Product

SAP Crystal Reports all versions

Keywords

NTFS VIEWER GREY SCREEN DOWNLOAD ACTIVEX Seagate Crystal Reports WEB Crystal Automation Server Grey Screen in Viewer , c2005860 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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