SAP Knowledge Base Article - Public

1213424 - Error: "Unable to load keycode.dll" when starting the Crystal Reports Designer

Symptom

After installing Crystal Reports on your computer, when first starting the Crystal Reports Designer, the following error message appears:

"Unable to load keycode.dll"

Cause

The Keycode.dll is not registered.

Resolution

Perform the following steps:

NOTE
For step 2 below, use the appropriate path for your version of Crystal Reports:
Crystal Reports 8.5 - C:\Program Files\Seagate Software\Shared
Crystal Reports 9 - C:\Program Files\Common Files\Crystal Decisions\2.0\bin
Crystal Reports 10 - C:\Program Files\Common Files\Crystal Decisions\2.5\bin
Crystal Reports XI - C:\Program Files\Common Files\Business Objects\3.0\bin
  1. On the Start menu, click Run.
  2. Type the following in the Open box:
    Regsvr32 "C:\Program Files\Common Files\Business Objects\3.0\bin\keycode.dll"
  3. Click OK. A dialog box appears indicating you have successfully registered the DLL.
  4. Click OK.

Keywords

key code , c2009169 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 10.0 ; SAP Crystal Reports 8.0 ; SAP Crystal Reports 9.0 ; SAP Crystal Reports XI ; SAP Crystal Reports XI R2