SAP Knowledge Base Article - Public

1213543 - No prompt to set characters per inch when exporting report to Text format


  • exporting a crystal report to text format
  • not getting the dialog box to enter the characters per inch

Reproducing the Issue

  1. Open any crystal report
  2. Export to text format
  3. Dialog box to prompt for Characters per Inch does not prompt


Registry key is set to not prompt.

If you set the  "Do not prompt me again" checkbox, a registry key gets created and set so that the user will not be prompted with this dialog in future text exports. 


In order to reset it to prompt again, you must edit the registry.

This issue was originally tracked as ADAPT00105536 for Crystal Reports 8.5.  


For Crystal Reports 8.5, apply Service Pack 3 or higher.  The version of the text exporting dll (u2ftext.dll) must be or higher.

The following steps apply to Crystal Reports versions 8.5, 9, and 10


The following resolution involves editing the registry. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall the Windows operating system. Use Registry Editor at your own risk. For Information on How to Edit the Registry Key View the ‘Changing Keys And Values’ online Help topic in Registry Editor (Regedit.exe).It is strongly advised that you make a backup copy of the registry files before you edit the registry.

Reset registry key to prompt for Characters per Inch:

  1. Go to Start -> Run -> regedit
  2. Go to the registry key for your version of Crystal Reports.

Crystal Reports 8.5

HKEY_CURRENT_USER\Software\Seagate Software\Crystal Reports\Export\TextExport

Crystal Reports 9

HKEY_CURRENT_USER\Software\Crystal Decisions\9.0\Crystal Reports\Export\TextExport

Crystal Reports 10

HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports\Export\TextExport

  1. On the right panel, there should be a registry key "PromptAgain"
  2. Edit registry key value and set to 1 (To prompt), 0 (To NOT prompt).
  3. Restart Crystal Reports.


EXPORT TO TEXT CHAR CHARACTER PROMPT EXPORT U2FTEXT.DLL EID 1387 SP CPI Crystal Reports Export Text - Prompt for Characters per inch , c2009328 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed


SAP Crystal Reports 10.0 ; SAP Crystal Reports 8.5 ; SAP Crystal Reports 9.0