SAP Knowledge Base Article - Public

1213980 - Crystal Reports crash when inserting a picture in the format: JPEG or BMP

Symptom

  • Crystal Reports when inserting a picture.
  • When inserting a JPEG or BMP file as a picture, Crystal Reports stops responding.
  • Can insert other pictures on the report successfully.

Environment

  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
  • SAP Crystal Reports 2025

Reproducing the Issue

  1. In Crystal Reports, open a report.
  2. Insert a picture ( JPEG, ot BMP )
  3. Crystal Reports crash. 

Cause

  • Crystal Reports crash because the picture size is an even number of pixels.
  • Picture with an odd number of pixels can be inserted without a problem.

Resolution

  • To resolve this issue:
       
    • Re-size the image outside of Crystal Reports to have an odd number of pixels (For example: 404 x 625 pixels) and then insert the image as a picture object; OR
    • Insert the image as an OLE object instead.

Keywords

CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed

Product

SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports 2025