SAP Knowledge Base Article - Public

1218519 - How to manually install the ActiveX Viewer and/or PrintControl on a client computer


How do you manually install the ActiveX Viewer and/or the ActiveX PrintControl on a client computer?


Crystal Reports Designer


To manually install the ActiveX Viewer or PrintControl on a client computer, complete these steps:

  1. Log on to the client computer as the local administrator.
  2. Locate the and/or file on the server. Depending on the version of Crystal Reports or Business Objects Enterprise that is installed, this would be in either the  C:\Program Files (x86)\Business Objects\common\  or C:\Program Files (x86)\Common Files\Business Objects or Crystal Decisions  path under the ActiveXControls
    On Newer versions of Crystal Reports it will be in this folder structure:
    C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports 2011\crystalreportviewers\ActiveXControls
  3. Copy the and/or file to the client computer.
  4. Extract the .cab file into a local folder.
  5. Right-click the Crviewer.inf or printcontrol.inf file and then and click 'Install'.

The ActiveX Viewer and/or Printcontrol control is now installed on the client computer.

If after completing these steps the ActiveX Viewer is still not installed, try one or more of these steps:

" Run the DependencyInstaller.exe utility to install gdiplus.dll and usp10.dll, if required. The DependencyInstaller.exe is located inside file.


Do not run DependencyInstaller.exe on the Enterprise XI server as it creates a Common Files directory under Program Files with the gdiplus.dll and usp10.dll in it. Only run it on a client.

" Deploy and then register the fie PrintControl.dll on the client computer.

" Extract the DLL files from the .cab file, place them in a folder, and then run the install script.

" Manually register all of the DLL files in the .cab file using regsvr32. For example, "regsvr32 myfile.dll".


ACTIVE X MACHINE INSTALLATION INSTALLING DEPLOYING DISTRIBUTING Crystal Reports ActiveX Viewer Manual Installation , c2017441 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports XI R2