SAP Knowledge Base Article - Preview

1218598 - Support policy on customizing BusinessObjects InfoView, BI launch pad and other applications


In previous versions of BusinessObjects products, BusinessObjects Customer Support had assisted customers with the customization of the ePortfolio and InfoView applications by providing guidance on what changes were required for simple and specific custom features.

What is the support policy for customizing BusinessObjects XI, XI Release 2, XI 3.0, XI 3.1 InfoView, BI 4.x BI launch pad and the other included web applications ( Ex: openDocument )?



  • .NET and Java web applications
  • SAP BusinessObjects Business Intelligence Platform 4.x


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform R2 ; SAP BusinessObjects Enterprise XI ; SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1


11 11.5 E PORTFOLIO E-PORTFOLIO INFO VIEW CUSTOMIZATION MODIFY MODIFICATION CR Crystal Reports Server BusinessObjects Enterprise XI Customization InfoView , c2017492, BILaunchpad, BI, 4.x, 4.0, 4.1, 4.2 , KBA , BI-BIP , Business intelligence platform , Problem

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