SAP Knowledge Base Article - Public

1218925 - Poor performance using mouse in Crystal Reports XI


In Crystal Reports XI and later, there is poor performance when attempting to navigate a report by using the mouse. The behavior includes:

  • inability to select a report field with your mouse
  • slow to select a field
  • no orange border on mouse-over
  • CPU usage at or near 100%
  • sluggish design task performance
  • performing any design-related task, such as highlighting or moving objects, is very slow.


These behaviors occur because of the hardware acceleration setting in Windows.


To resolve these behaviors

  1. Right-click the desktop.
  2. Click Properties > Settings tab > Advanced > Troubleshoot tab.
  3. Adjust the Hardware acceleration settings from Full to None one value at a time until the behaviors are resolved.


DISPLAY PROPERTIES HARDWARE ACCELERATION MOUSE PROBLEM CR XI SLOW DESIGN R2 Crystal Reports Windows display settings XI Release 2 CPU usage , c2017706 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


SAP Crystal Reports XI ; SAP Crystal Reports XI R2