SAP Knowledge Base Article - Public

1218956 - Crystal Reports 10 stops responding when creating or opening a report


Crystal Reports 10 stops responding when attempting to create a new report or open an existing report.


Crystal Reports can stop responding due to corruption in the Microsoft Windows Registry. To resolve this behavior, modify the Microsoft Windows Registry as follows.


WARNING: The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the Microsoft Windows operating system.

Use the Registry Editor at your own risk. It is strongly recommended that you make a backup copy of the registry files before you edit the registry. For information on how to edit the registry key, view the 'Changing Keys And Values' online Help topic in the Registry Editor (Regedit.exe).

Refer to Note 1323322 for more information.


1. Quit Crystal Reports.

2. Click Start > Run.

3. Type "regedit" in the Run dialog box.

4. Expand the following registry sub key

"HKEY_CURRENT_USER\Software\Crystal Decisions\10.0\Crystal Reports"

5. Delete the Crystal Reports folder and all of its subfolders.

6. Quit the Registry Editor (regedit).

7. Open Crystal Reports.

When Crystal Reports opens, the software rebuilds the deleted registry folders and Crystal Reports now functions correctly.

See Also

For related information see:

BusinessObjects Note 1218905 - Using Microsoft Windows Installer CleanUp utility to fix installation problems.

BusinessObjects Note 1214052 - How to make changes to the Microsoft Windows Registry.


LOCAL INSTALL REGISTRY CRASH CLOSES CR10 NEW FILE OPEN Crystal Reports Report creation fails Cannot open report , c2017707 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


SAP Crystal Reports 10.0