SAP Knowledge Base Article - Preview

1219721 - Error: 'Cannot obtain error message from server.' when refreshing a report based of a MS SQL Server Stored Procedure in Crystal Reports

Symptom

  • Database Connector Error: 'Cannot obtain error message from server.'
  • When refreshing a report in Crystal Reports, based of a MS SQL Server Stored Procedure, it fails.
  • When attempting to create a report of a MS SQL Server Stored Procedure in Crystal Reports, it fails with the errors:
      
        "Failed to retrieve data from the database" 
      
    Followed by:
      
        "Database Connector Error: Cannot obtain error message from server"


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Environment

  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
  • SAP Crystal Reports 2025
           
  • MS SQL Server  

Product

SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports 2025

Keywords

SQL RESULTSET DATASET RECORDSET DATASOURCE SP PROC ZERO BusinessObjects Enterprise InfoView Stored procedures , c2018913, CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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