1219994 - Crystal Reports stops responding on a locked Windows XP workstation

If a Windows XP workstation is locked (deliberately or by a screensaver) while Crystal Reports is running, Crystal reports may terminate unexpectedly or stop responding.

The cause of the problem is that, when Crystal Reports receives a message of this event, the message fails to provide sufficient information to let Crystal Reports handle it properly.

The issue has been identified and tracked under ID ADAPT00556515.

Hot Fixes or Service Packs address this issue as indicated below. With the update(s), this problem is resolved.

Unless indicated otherwise, Critical Hot Fix updates from the FTP site have only been tested with English versions of our products.

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CAUTION:

Hot Fixes and Service Packs are not designed for OEM versions. Do not apply these updates if you are using an OEM version. To determine if you are using an OEM version, refer to the OEM Product Warning.

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Crystal Reports 10

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For Crystal Reports 10, the latest update for this issue is available on the Downloads area of our web site.

This issue is addressed in the following components (and later versions):

• crw32_res_en.dll, version 10.0.5.1362, dated 4/10/2006 (cr10win_en.zip)
• crw32.exe, dated 4/9/2006 (cr10win_en.zip)

Monthly Hot Fixes and Service Packs

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To determine if this issue is also addressed in a Monthly Hot Fix or Service Pack for your product, search the readme file for the Track ID number (that is, ADAPTXXXXXXXX) in the latest Monthly Hot Fix or Service Pack.

Monthly Hot Fixes readmes and Service Pack readmes are available in the Downloads area of our web site.

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NOTE:

Issues addressed on one operating system platform at the Weekly Hot Fix level may be addressed later on multiple operating system platforms (if applicable) at the Monthly Hot Fix and Service Packs level. For example, an issue only resolved on the Windows platform in a Weekly Hot Fix may be resolved later on UNIX platforms such as IBM AIX and Sun Solaris in future Monthly Hot Fixes or Service Packs for these platforms.

To determine if these issues are resolved in a Monthly Hot Fix or Service Pack on another platform, search for the Track ID number in the readme at the locations indicated above.

For more information on the issues addressed in the Hot Fix or Service Pack, view the readme PDF or text file included in the ZIP or TAR file.

For more information on the different update types, refer to our Hot Fix and Service Pack FAQ.

CHF 556515 Crystal Reports Windows XP Crash/freeze , c2019214 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed