SAP Knowledge Base Article - Public

1220312 - Error: "List of Values failure: fail to get values" when using list of values


When attempting to use any item in a list of values behind a firewall, the following error message appears:

"List of Values failure: fail to get values. [Cause of error: startJavaServer Fail to start Java Server]'. Error source: prompt.dll Error code: 0x8004380D".


The port being used for communication between Crystal Reports and Crystal Enterprise is blocked, thus preventing the list of values from returning data.

By default, CORBA randomly chooses an available port. Complete these steps to specify a port for CORBA to use:

  1. Extract the latest version of CRLOV.DLL from the the Downloads area of our web site.
  2. Open the <installation directory>:\Program Files\Common Files\Business Objects\3.0\java\crconfig.xml file.
  3. In the <DataDriverCommon> section add <BOEOrbPort>n</BOEOrbPort> where n is the inbound port number to be used by CORBA.
  4. Enable this port on the firewall to accept inbound traffic.


STARTJAVASERVER FAIL TO START JAVA SERVER CANNOT RETRIEVE LOV PROMPT.DLL Crystal Reports XI Release 2 List of Values Error Retrieving , c2019399 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


SAP Crystal Reports XI ; SAP Crystal Reports XI R2