Symptom
- Error during installation;
- Error: ‘Error 1713 Crystal Reports XI Cannot install one of its required products’;
Reproducing the Issue
Environment information:
- Crystal Reports XI;
- Windows operating systems;
Cause
Issue with the CD-ROM media – i.e. the CD-ROM is damaged or dirty
Resolution
- Verify that the CD ROM is corrupted trying to install the software on other machines;
- Download a trial version from the website to check that the issue is not related to the environment;
- Contact the reseller for a replacement of the CD ROM.
Keywords
KBA , BI-RA , Reporting, analysis, and dashboards , Problem
Product
SAP Crystal Reports XI