SAP Knowledge Base Article - Public

1229692 - 'Printer' button not available for the Page Setup Dialog in Crystal Reports XI R2 on Windows Vista


 The Printer button is not available on the Page Setup dialog in Crystal Reports XI Release 2 when installed on Windows Vista.

Reproducing the Issue

 Steps to Reproduce

  •  Open a Report in Crystal Reports.
  • Go to the 'File' menu and 'Page Setup' in Crystal Reports.
  • The 'Printer' button not available.


  • Crystal Reports XI R2
  • Vista operating systems, all editions


This is the result of a change in functionality with the Vista operating system.

  • Microsoft has made a change to the common application programming interface (API) as used by Report Designer Component (RDC) for the Page Setup dialog window.
  • It is no longer possible to change printer selection directly through the Page Setup dialog.
  • Other applications that also use this API have the same behavior.
    • See for example Internet Explorer, Notepad, or any other application.



With the report open in Crystal Reports

  • Select File > Print
  • Use keyboard shortcut 'Ctrl-P'

The issue has been identified in Crystal Reports XI Release 2 and logged under Problem Report ID ADAPT01075402


printer button Vista Crystal Reports XI R2 Release 2 page setup dialog dialogue ADAPT01075402 01075402 1075402 , KBA , BI , Business intelligence solutions , Problem


SAP Crystal Reports XI R2