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SAP Knowledge Base Article - PublicSymptom
- Error during installation of Service Pack 3 of Crystal Reports XI R2;
- Error: Crystal Reports Service Pack 3 is for Crystal Reports XI R2 only, and cannot be installed on top of other BusinessObjects XI R2 products.
Reproducing the Issue
Environnent:
- Crystal Reports XI R2;
- Business Objects XI R2 client or server version
Cause
The Crystal Reports XI Release 2 Service Pack 3 package will proceed only if no Business Objects Enterprise components are detected.
If additional Business Objects Enterprise components are detected the install will stop and display a warning message.
In this case, you must install the full Business Objects Enterprise XI Release 2 Service Pack 3 package.
Resolution
Install Service Pack 3 of BusinessObjects Enterprise XI Release 2
Keywords
KBA , BI , Business intelligence solutions , Problem
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