SAP Knowledge Base Article - Preview

1239839 - How to close a support case - SAP for Me

Symptom

  • How to close a support case
  • How to close a support case that is on SAP side
  • Where is the Request to Close button 
  • How to close a case
  • Close button is missing
  • Can't close a case I created
  • How to confirm a support case
  • Why can't I find the Close button on my case?
  • Cannot see the Close button
  • Close button is grayed out
  • Request to Close is grayed out

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

Keywords

Confirm, close, messages, incident, S-User, application, central entry point, support, managing incidents, close incidents, close, launchpad, PCC, commit, how to close an incident, how to close an OSS message, case, Close case , KBA , ticket , support ticket , XX-SER-FORME , SAP for Me , How To

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