Symptom
Xcelsius crashed and during attempt to relaunch, Xcelsius will not open
Reproducing the Issue
- Xcelsus crashes
- re-launch Xcelsius
Environment:
Xcelsius 2008 Present/Engage/Engage Server/Enterprise
Cause
When Xcelsius crashes, and you close out Xcelsius with intent to re-launch, the Excel.exe process will still continue to run in the background.
Resolution
- Close out Xcelsius
- Check task manager to make sure there is no Excel.exe processes running
- End Excel.exe process
- Re-launch Xcelsius
Keywords
KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem
Product
SAP BusinessObjects Xcelsius Enterprise 2008