SAP Knowledge Base Article - Public

1240845 - Error #2032 when refreshing Xcelsius Dashboard


  • Upon attempting to refresh your Xcelsius Dashboard the following error displays: error #2032


  • Xcelsius 2008
  • Dashboard 4.0
  • Dashboard 4.1

Reproducing the Issue

  1. Open a model that is being served on a web server but refreshes from another server/domain.
  2. Ensure that there is no crossdomain.xml file in the root directory of the domain where the Flash file is refreshing 'from'


  • The Xcelsius/Dashboard Flash file (.swf) is hosted on one server/domain and is attempting to refresh (pull data) from a different server/domain where a crossdomain.xml policy file does not exist or is outdated.


Scenario A, Your web-server or your client machines are able to connect to the internet

1. Put a crossdomain.xml file in the root directory of the Web server:

<?xml version="1.0"?>
<!DOCTYPE cross-domain-policy SYSTEM "">
<site-control permitted-cross-domain-policies="all"/>
<allow-http-request-headers-from domain="*" headers="*" secure="false" />
<allow-access-from domain="*" secure="false" />

Web server root directory is: <BIP/BOE Installation directory>\Tomcat\webapps\ROOT

2. Restart your web-server


Scenario B, Your web-server or your clients machines are CANNOT connect to the internet

1. Please apply KBA 1359310 How to access cross-domain-policy.dtd file without access to Internet

See Also


Xcelsius, dashboard designer, dashboard, crossdomain, crossdomain.xml, Unable to load url, QAAWS , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem


SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.0, feature pack 3 ; SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Xcelsius Enterprise 2008