Symptom
Application log may show mutliple WARNINGS for Event type 1309.
This scenario does not include Single Sign on authentication.
The Description of the Event 1309 will be similar to this:
Event code: 3005
Event message: An unhandled exception has occurred. Event time:
Event time (UTC):
Event ID: 6194a3f3e5f94ff0b6b43be3e14b517e
Event sequence: 2
Event occurrence: 1
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT/businessobjects/Enterprise115/InfoView-1-128628651130678630
Trust level: Full
Application Virtual Path: /businessobjects/Enterprise115/InfoView
Application Path: D:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\Web Content\Enterprise115\InfoView\
Machine name: MACHINENAME
Process information:
Process ID: 24686
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: TokenLogonFailedException
Exception message: Failed to log user on with Enterprise token MACHINENAME.DOMAIN.COM@7459864JvSXSTATmlG7Ez6n3279219J1efud0nytKf84FC.
Request information:
Request URL: http://BOESERVER.DOMAIN.com/businessobjects/enterprise115/infoview/listingframes.aspx?isContentSearch=
Request path: /businessobjects/enterprise115/infoview/listingframes.aspx
User host address:
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 1
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at CrystalDecisions.Enterprise.WebControls.Identity.ReestablishSession(Boolean throwLogonExceptions) at CrystalDecisions.Enterprise.Identity.EstablishSession() at CrystalDecisions.Enterprise.Identity.get_EnterpriseSession() at WebDesktop.Utils.InfoViewPage.get_InfoViewPlugin() at WebDesktop.listingframes.Page_Load(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
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Product
Keywords
event, 1309, 3005, ReestablishSession, TokenLogonFailedException , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
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