SAP Knowledge Base Article - Public

1257367 - Flash not displayed in the PDF document when exporting a report to PDF format from Crystal Reports


  • Generated PDF document contains white space where the Flash files were on the report.
  • Flash files not in the PDF document when exporting a report that contains flash from Crystal Reports to PDF format.
  • Important Note
    Adobe ended Flash support on 2020/12/31. The information in this SAP Knowledge Base Article was valid prior to Flash suppot ended. The recommendation is to remove Flash objects from the report. 


  • SAP Crystal Reports 2008

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source.
  2. Add a flash object to the report.
  3. Export the report to PDF format.
  4. When opening the generated PDF document, notice there is a white space where it is supposed to have the flash object.


  • Original built of Crystal Reports 2008 export to PDF format version 1.5
  • PDF format 1.5 does not support Flash files.
  • Adobe Reader 9.1 or newer is required to view embedded Flash files.


  • Install Service Pack 01 or higher of Crystal Reports 2008, as it is now exporting to PDF format 1.7, which supports Flash files.
  • Use Adobe Reader 9.1 or newer to view the PDF file.


CR, PDF Flash , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


Crystal Reports 2008 V0