SAP Knowledge Base Article - Public

1261228 - Error: 'Not Supported', when exporting a report containing a cross-tab to MS Excel from Crystal Reports


  • Error: 'Not Supported'
  • Reports that contains a cross-tab fails to export.
  • When exporting some reports to MS Excel Data-Only from Crystal Reports, it fails to export.


  • SAP Crystal Reports 2008

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source.
  2. Insert a Cross-tab on the report,
  3. Add a conditional decimal format formula to one of the cross-tab fields
  4. Export the report to 'MicrosoftExcel(97-2003)Data-only' format.
    It will fail with the error: "Not Supported"


  • This issue only occurs when a cross-tab contains a fields with a conditional formula on the decimals.


  • The issue has been resolved in the following product update, and above
    • Crystal Reports 2008 - Service Pack 1


xir3, export problem, export issue, can't export, excel export , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed


Crystal Reports 2008 V0