SAP Knowledge Base Article - Preview

1265452 - Vintela Single Sign-On fails for the first logon attempt in a clustered BusinessObjects Enterprise environment


  • Logon to InfoView using Vintela Single Sign-On (SSO) does not work for the first SSO attempt after the system has been restarted.
  • Error: Account Information Not Recognized: Unable to connect to service from server via CMS
  • Manual logon using non-SSO logon page works with the cluster name. It only fails when using SSO.



  • BusinessObjects Enterprise XI Release 2
  • SAP BusinessObjects Enterprise XI 3.1


Crystal Reports Server 2008 V1 ; SAP BusinessObjects Business Intelligence Edge 3.1, standard package ; SAP BusinessObjects Business Intelligence platform R2 ; SAP BusinessObjects Enterprise XI 3.1


BOBJ, Active Directory, AD, kerberos, Authentication , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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