1267732 - Prompt values reset to blank

Symptom

The report contains a dynamic prompt which the user selects each time he refreshes the report. Can the selected values of the prompt be reset to blank automatically when he refreshes the report again instead of he manually removing already selected values.

Reproducing the Issue

Create a dynamic parameter that can have multiple values.
Run the report and select values
Refresh the report and select prompt with new parameters
Old values are still selected

Resolution

Close the preview tab before refreshing the report and selecting prompt with new parameters

Keywords

Prompt, refresh, dynamic , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

Crystal Reports 2008 V0 ; SAP Crystal Reports XI ; SAP Crystal Reports XI R2