1268369 - Single Sign-On to InfoView fails from certain client machines for certain users

When trying to logon to InfoView using Single Sign-On:

• In a IIS (.NET) environment:
  • IIS authentication popup appears when trying to logon to InfoView and Single Sign-On (SSO) authentication fails.
  • Manual authentication works.
• In a Java environment:
  • Wrong account is logged on by SSO
  • Error: "Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again." appears.
•  If the user belongs to a valid mapped group there will be no error and SSO will continue but when accessing infoview the incorrect username will be logged in on the top right hand corner

cached username password credentials , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem