SAP Knowledge Base Article - Public

1268694 - Error: 'System.UnauthorizedAcessException: Retrieving the COM class factory for component with CLSID' while opening the login page of Infoview

Symptom

  • Error 'System.UnauthorizedAcessException: Retrieving the COM class factory for component with CLSID' while opening the login page of Infoview.
  • Error 'WCA plugin error' while opening the login page of Cenrtal Management Console (CMC).

Reproducing the Issue

  • Crystal Report Server XI Release 2 with Service Pack 4
  • Windows Server 2003 with Service Pack 2
  • SQL Server 2005 database.
  • Internet Information Services (IIS) application server.

Cause

Improper Internet Information Services (IIS) configurations.

Resolution

  1. Open Web.config file under C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\Web Content\Enterprise115\InfoView\
  2. Add <identity impersonate="true" /> line to the <system.web> section in Web.config file as: 

          <system.web>

          <identity impersonate="true" />

          </system.web>

    3.   Restart Internet Information Services (IIS). 

Keywords

WCA plugin, Crystal Report Server XI R2, IIS , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

Crystal Reports Server XI R2