SAP Knowledge Base Article - Public

1274810 - Database Connector Error, when adding a Table to a report connecting to Remedy in Crystal Reports


  • Database Connector Error.
  • Unable to add Table to a report.
  • When adding a Table, it generates an error.
  • In Crystal Reports, when creating a report to Remedy via an ODBC Connection, and trying to add a Table, it generates the error: "Database Connector Error"


  • Crystal Reports XI R2
  • Remedy
  • Remedy ODBC driver version 6.3

Reproducing the Issue

  1. In Microsoft ODBC Data Source Administrator, ceate an ODBC DSN to Remedy using the ODBC Driver for Remedy version 6.3
  2. In Crystal Reports, create a new report using an ODBC connection, and select the ODBC DSN to Remedy.
  3. Enter the Remedy data source credentials.
  4. Add a Table to the report.
    It then generates the error.


  • Remedy ODBC driver issue.


  • Apply the latest update of the Remedy ODBC driver.
  • Important Note: For the latest Remedy ODBC driver, contact your database administrator, or the data source provider.


Remedy, Database, Select tables, CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


SAP Crystal Reports XI R2