SAP Knowledge Base Article - Preview

1277146 - What file types can be attached to a support incident/case? - SAP ONE Support Launchpad / SAP for Me

Symptom

  • The following can occurring when trying to attach a file to a Support Incident:
    Error: extension not allowed
  • Only certain file extensions are supported as attachments within support incidents
  • The error mostly occurs after the file has been loaded into the system, and the system realizes that it is not a supported extension
  • The error will appear at the top of the attach window


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Environment

  • SAP ONE Support Launchpad
  • SAP for Me

Keywords

extension not allowed , attachment , message , maximum size , ext , files , attaching , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SUP , Support Applications , Problem

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