SAP Knowledge Base Article - Public

1278313 - Buttons appear as red 'X's when attempting to enter crystal report parameters

Symptom

Buttons appear as red 'X's when attempting to enter report parameters in Crystal Reports Server XI R2

Reproducing the Issue

Remove the virtual directory fo crystal report viewer from IIS.

 

Cause

Virtual directory fo crystal report viewer missing in IIS.

Resolution

In order to resolve this issue create a virtual directory for crystalreportviewers115 and browse to the location where the crystalreportviewers115 is present

Steps to create a virtual directory

- Right-click the site.

- Select New Virtual Directory to launch the Virtual Directory Creation Wizard. The wizard asks for the following information:

- Name of the virtual directory type in crystalreportviewers115. Don't add spaces or punctuation if you can avoid it.

- Path is the path of crystalreportviewers115 i.e. <installed directory>\Program Files \Business Objects\Common \3.5\crystalreportviewers115

- Set Execute permissions to Scripts and Executables

- Next to Application Settings, click the Create button to create an application (which will inherit the virtual directory's name)

- Click OK to save

 

Keywords

red 'X' , KBA , BI-OD-CR , CrystalReports.com , Problem

Product

Crystal Reports Server XI R2