SAP Knowledge Base Article - Public

1279547 - Warning sign with "csprintdlg" message while printing report.


  • A warning message appears while printing report from CR 2008 SP1 Designer.
  • Warning Message: A yellow colored triangle with "csprintdlg" message.
  • The report prints without any issue with CR 2008 and CR 2008 SP0.

Reproducing the Issue

  • Install CR 2008 on Windows XP Service Pack 3 machine.
  • Apply Service Pack 0 and then Service Pack 1 on Crystal Reports 2008.
  • Create a sample report and try to print the report.
  • Product: Crystal Reports.
  • Product Version:
  • Operating System: Windows XP SP3.


CR 2008 is officially tested with Windows XP Service Pack 2 and it gives the above warning on Windows XP Service Pack 3.


  • Uninstall Service Pack 3 of Windows XP.
  • Manually Uninstall Crystal Reports 2008 Service Pack 1.
  • Install CR 2008 and then apply Service Pack 1 on Windows XP Service Pack 2 machine.


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Crystal Reports 2008 V0