SAP Knowledge Base Article - Public

1280071 - Registration wizard screen keeps appearing in Crystal Report Designer

Symptom

Registration wizard screen appear every time Crystal Report Designer application open even after successfully entered Crystal Report license key

Reproducing the Issue

Open Crystal Report Designer

The Registration wizard prompts every fifth time the application opened

Cause

The product should be registered.

Resolution

Go to the following page:

http://businessobjects.com/register/content.asp

and follow the instructions.

The wizard will prompt to enter a keycode then login to user profile or to create a new one. 

The registration number will be send to user's e-mail address.

Keywords

CR BOBJ BOE pop up , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

Crystal Reports Server XI R2