SAP Knowledge Base Article - Public

1281083 - Unable to schedule reports in XI R3 or Crystal Server 2008

Symptom

After upgrading from Business Objects XI R2 to Business Objects XIR3 you get the following java error message whenever you try to schedule a report:

java.lang.NullPointerException
com.businessobjects.clientaction.crystalreport.history.SendToAbleCustomColumn.render(SendToAbleCustomColumn.java:75)
com.businessobjects.components.explorer.model.impl.ColumnWrapper.render(ColumnWrapper.java:113)
com.businessobjects.jsf.explorer.renderkit.ResizableContentListViewRenderer.displayNode2(ResizableContentListViewRenderer.java:447)
com.businessobjects.jsf.explorer.renderkit.ResizableContentListViewRenderer.displayNode(ResizableContentListViewRenderer.java:380)
com.businessobjects.jsf.explorer.renderkit.ResizableContentListViewRenderer.renderHtml(ResizableContentListViewRenderer.java:994)
com.businessobjects.jsf.explorer.renderkit.ResizableContentListViewRenderer.encodeBegin(ResizableContentListViewRenderer.java:112)
javax.faces.component.UIComponentBase.encodeBegin(UIComponentBase.java:703)
javax.faces.render.Renderer.encodeChildren(Renderer.java:136)
javax.faces.component.UIComponentBase.encodeChildren(UIComponentBase.java:721)
javax.faces.render.Renderer.encodeChildren(Renderer.java:138)
javax.faces.component.UIComponentBase.encodeChildren (UIComponentBase.java:721)
javax.faces.webapp.UIComponentTag.encodeChildren (UIComponentTag.java:629)
javax.faces.webapp.UIComponentTag.doEndTag (UIComponentTag.java:566)
org.apache.jsp.jsp.CrystalReport_005fHistory.history_jsp._jspx_meth_ure_explorer_0(history_jsp.java:1694)
org.apache.jsp.jsp.CrystalReport_005fHistory.history_jsp._jspService(history_jsp.java:492)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:334)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
com.sun.faces.context.ExternalContextImpl.dispatch(ExternalContextImpl.java:346)
com.sun.faces.application.ViewHandlerImpl.renderView(ViewHandlerImpl.java:152)
com.sun.faces.lifecycle.RenderResponsePhase.execute(RenderResponsePhase.java:107)
com.sun.faces.lifecycle.LifecycleImpl.phase(LifecycleImpl.java:245)
com.sun.faces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:137)
javax.faces.webapp.FacesServlet.service(FacesServlet.java:214)

Resolution

There is a problem with the report as a result of the upgrade process. To resolve this you will need to delete the report, then use the import wizard or Crystal Reports to save the report back to the enterprise repository.

Keywords

KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

Product

Crystal Reports Server 2008 V0