SAP Knowledge Base Article - Public

1285410 - Tomcat & SIA not starting


  • After a server reboot the SIA and Tomcat services do not start.
  • java -version from a cmd window returns windows cannot find the jvm.
  • Error in tomcat log files (tomcat55\logs)
  • [2010-04-23 00:00:04] [info] Starting service...                                                                                     
    [2010-04-23 00:00:05] [info] Error occurred during initialization of VM                                                             
    [2010-04-23 00:00:05] [info] java/lang/NoClassDefFoundError                                                                         
    [2010-04-23 00:00:05] [info] : java/lang/Object          


  • BusinessObjects Enterprise XI 3.1
  • Windows


Reinstalling the jvm allowed Tomcat to start, but the SIA still goes to a start/stopped state. 

No errors are generated for the CMS or SIA using -trace. 

When attempting to create a new SIA, no errors are thrown in the CCM although a new SIA isn't created.  However, a svcmgr log is created from the CCM in the logging folder and it references a few ClassDefNotFound errors.


Resolution 1

  • Copy the Business Objects\javasdk and Business Objects\common directories from a working system - ensure a backup of these directories has been taken before proceeding

Resolution 2

  • Uninstall/reinstall resolved the issue.


KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem


Crystal Reports Server 2008 V0