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1288234 - Error: 'The document instance is no longer available. Please reopen the document. (Error RFC 00421) (Error: INF RFC 00421)’ while opening Desktop Intelligence report in Infoview.


  • Error while refreshing the Desktop Intelligence reports in Infoview.
  • The issue is with multiple reports however it is inconsistent.
  • These reports are migrated from BusinessObjects XI Release 2 repository to BusinessObjects XI 3.1 repository using Import Wizard.



SAP BusinessObjects Enterprise XI 3.0


Unable to open, DeskI, RFC error , KBA , BI-RA-DKI , Obsolete - Desktop Intelligence , Problem

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