SAP Knowledge Base Article - Public

1291961 - How to download Crystal Reports?

Symptom

  • How to download Crystal Reports?
  • Where are the full builds of Crystal Reports?
  • Where to find the installation packages of Crystal Reports on the SAP website?
  • Where to download product updates for Crystal Reports, like Support Pack or Patch?

Environment

  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020

Resolution

  • The following section contain information on how to download:
      
  • To download Crystal Reports 2020:
       
    • For full product installation:
         
      1. Go to the SAP Software Downloads website: https://launchpad.support.sap.com/#/softwarecenter
             
      2. Login with your SAP User ( S-User ID )
             
      3. In Software Downloads, under the tab: "INSTALLATIONS & UPGRADES", select the following:
        • By Category
        • Analytics Solutions

          Software_Download_01.png
           
             
      1. In the "ANALYTICS SOLUTIONS" page, select: "CRYSTAL REPORTS"
                  
      2. In the "CRYSTAL REPORTS" page, select the desired version of Crystal Reports.   (For example: "SAP CRYSTAL REPORTS 2020")
          
      3. On the next page, select the product version again.  
          
      4. On the next page, select the product version once more. 
                        
      5. In the Download page, select the Support Pack version of Crystal Reports to download.           
                   
                    
             
    • For product updates, like a Support Pack or a Patch: 
            
      1. Go to the SAP Software Downloads: https://launchpad.support.sap.com/#/softwarecenter
           
      2. Login with your SAP User ( S-User ID )
           
      3. In the Software Downloads page, under "SUPPORT PACKAGES & PATCHES", select the following:
        • By Category
        • Analytics Solutions
           
          Software_Download_02.png
            
                     
      4. In the "ANALYTICS SOLUTIONS" page, select: "CRYSTAL REPORTS"
          
      5. In the "CRYSTAL REPORTS" page, select the desired version of Crystal Reports.   (For example: "SAP CRYSTAL REPORTS 2020")
            
      6. In the next page, select the version of Crystal Reports again.
                  
      7. In the Download page, select the Support Pack, or Patch of Crystal Reports to download.
            
               
                
  • To download Crystal Reports 2011, 2013, 2016:     
    Important Note: There is no full product download for unsupported versions of Crystal Reports like Crystal Reports 2013 and below, only the latest product updates. For Crystal Reports 2016 - Support Pack 06 - Patch 1 and above, all updates are full product downloads.
    1. Go to the SAP Software Downloads website: https://launchpad.support.sap.com/#/softwarecenter
          
    2. Login with your SAP User ( S-User ID )
           
    3. In Software Downloads, under "SUPPORT PACKAGES & PATCHES", select the following:
      • Archived by Alphabetical Index (A-Z)
      • C 
          
    4. In the page "ARCHIVE - C", scroll down, and select: "CRYSTAL REPORTS"
        
    5. In the page "CRYSTAL REPORTS", select the desired version of Crystal Reports.   ( For example: "SAP CRYSTAL REPORTS 2013" )
            
    6. In the next page, select the version of Crystal Reports again.
             
    7. In the Download page, select the desired Support Pack, or Patch of Crystal Reports to download.
              
                     
  • Important Note
    If you have any questions or issues downloading Crystal Reports, create an incident under the component: XX-SER-SAPSMP-SWC, and include any errors you receive or a screenshot if the package isn't available.

See Also

Keywords

CR, installation, service market place, Check Prerequisites, CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , XX-SER-SAPSMP-SWC , SAP Support Portal - Software Distribution Center , How To

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020