SAP Knowledge Base Article - Preview

1292299 - How to get notified when support cases are updated by SAP - SAP for Me

Symptom

  • How to get notified when cases are updated by SAP 
  • Not getting e-mail notifications when case are updated by SAP
  • Not receiving status updates on case
  • How to get text messages (SMS) when a case is updated by SAP
  • How to get SMS notifications when cases are sent back to the inbox
  • Not receiving email notifications when a case is sent back to me by SAP
  • Case was sent back as "Customer Action" or "Solution Proposed by SAP" without an email notification


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Environment

SAP for Me Notification Settings

Keywords

text message, email, alerts, incident notification , KBA , incident notifications , XX-SER-FORME , SAP for Me , How To

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