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SAP Knowledge Base Article - PreviewSymptom
- How to get notified when cases are updated by SAP
- Not getting e-mail notifications when case are updated by SAP
- Not receiving status updates on case
- How to get text messages (SMS) when a case is updated by SAP
- How to get SMS notifications when cases are sent back to the inbox
- Not receiving email notifications when a case is sent back to me by SAP
- Case was sent back as "Customer Action" or "Solution Proposed by SAP" without an email notification
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Environment
- SAP for Me
- Notification Settings
Keywords
notification troubleshooting, delivery issues, communication settings, opt-in, messaging, SMS setup, email setup, user profile, subscriptions, escalation, status notifications, return notifications, channel preferences, contact updates, message center , KBA , XX-SER-FORME , SAP for Me , How To
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