SAP Knowledge Base Article - Preview

1292299 - How to get notified when support incidents are updated by SAP - SAP ONE Support Launchpad

Symptom

  • How to get notified when support incidents are updated by SAP 
  • Not getting e-mail notifications when incidents are updated by SAP
  • Not receiving status updates on tickets
  • How to get text messages (SMS) when an incident is updated by SAP
  • How to get SMS notifications when incidents are sent back to the inbox
  • Not receiving email notifications when an incident is sent back to me by SAP
  • Incident was sent back as "Customer Action" or "Solution Proposed by SAP" without an email notification


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Environment

SAP ONE Support Launchpad

Keywords

text message, email, alerts, incident notification , KBA , incident notifications , XX-SER-SAPSMP-USR , User Administration , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , How To

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