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SAP Knowledge Base Article - PreviewSymptom
- How to get notified when support incidents are updated by SAP
- Not getting e-mail notifications when incidents are updated by SAP
- Not receiving status updates on tickets
- How to get text messages (SMS) when an incident is updated by SAP
- How to get SMS notifications when incidents are sent back to the inbox
- Not receiving email notifications when an incident is sent back to me by SAP
- Incident was sent back as "Customer Action" or "Solution Proposed by SAP" without an email notification
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Environment
SAP ONE Support Launchpad
Keywords
text message, email, alerts, incident notification , KBA , incident notifications , XX-SER-SAPSMP-USR , User Administration , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , How To
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