1294244 - Error: ‘csprintdlg’ when printing a Crystal Report from Crystal Report designer.

While printing Crystal Report from designer it gives error "CSPRINTDLG.dll".

• Crystal Reports 2008 SP3
• SQL Server 2005
• Windows XP SP3

1. Create the Crystal Report using Xtreme Sample Database
2. Click on File from Menu bar
3. Click on print and Crystal Reports designer throws error

• There is problem in CRPRINTDLG.dll of Crystal Reports designer
• CR 2008 SP1 is officially tested with Windows XP Service Pack 2 and it gives the above warning on Windows XP Service Pack 3

This error is observed on some of the machines. Though the reason behind is not identified below steps have resolved it.

This is resolved by below two methods

Resolution 1: Replacing the DLLs

1. Identify on which machine the reports are working fine and go the below location

          C:\Program Files\Business Objects\Common\4.0\crystalreportviewers12\ActiveXControls\

    2.   And find the csprintdlg.dll

    3.   Go to below location and find csprintdlg_res_en.dll

          C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0 \win32_x86\

    4.   Copy these DLLs and paste them to the corresponding location on the machine where problem appears.

Resolution 2:

 Uninstall the Crystal Reports and then install the product.

 Resolution 3:

Delete Temp folder:

C:\Users\....\AppData\Local\Temp\

 Resolution 4:

 If all the above resolution does not work then we have the following workaround:

 Export the Crystal Reports in PDF format and print the report.

Print Crystal Report , KBA , BI-RA-CR-DSL , Crystal Reports on C++ Data Semantic Layer (ClassicUniverse) , Problem